FAQ's
General Questions
How long does it take to complete a memorial?
The timeline varies based on design complexity and material availability, but most memorials are completed within 6 to 12 weeks.
Do I need to pay upfront?
No, we offer a no-down-payment policy. You only pay once your memorial is installed.
Can I customize the design?
Absolutely. From custom engravings to unique shapes, we’ll work with you to create a one-of-a-kind tribute.
Do you offer financing options?
Yes, we provide no-interest, six-month payment plans to make the process easier.
What if my memorial shifts or settles?
We offer free adjustments if your memorial needs to be repositioned due to natural settling.
Do you offer a warranty?
Yes! Our memorials come with free maintenance within the 1st year, if the stone shifts or settles.
Do I need to come into the office to design a memorial?
Not at all. While we love meeting families in person, we offer full virtual design services for your convenience. We can share screens, review drafts, and finalize details via video call or email, allowing you to honor your loved one from the comfort of home.
Why should I consider pre-planning my own memorial?
Pre-planning is a thoughtful gift to your family. It ensures your personal story is told exactly how you want it, while also removing the emotional and financial burden from your loved ones during a difficult time.
Can you create a memorial in a unique or custom shape?
Absolutely. Our philosophy is, "If you can imagine it, we can make it." From non-traditional geometries to shapes that reflect a specific passion or hobby, we specialize in creating one-of-a-kind tributes that go beyond standard templates.
How long does a custom-shaped memorial take to arrive?
Because custom shapes require specialized carving and international logistics, they require a minimum of 4 months for shipping. We recommend starting the design process early to ensure your custom memorial arrives in time for your planned dedication.
Epitaph & Inscription Questions
Can I choose my own epitaph?
Of course! We provide suggested epitaphs, but you’re welcome to personalize your message however you’d like.
Can you add photos or custom artwork to the memorial?
Yes, we offer custom etchings and portrait engravings to make your memorial unique.
Will I see a design preview before engraving?
Yes, we provide a free computer rendering so you can approve the design before production.
Installation & Maintenance
Do you install the memorial for me?
Yes, our team handles the entire installation process to ensure a secure and professional placement.
Can you repair an existing memorial?
Yes, we offer restoration services to clean, repair, or update older memorials.
Will my memorial require ongoing maintenance?
Our memorials are designed for durability, but occasional cleaning may be needed to remove dirt, moss, or weathering effects. We can provide guidance on proper maintenance.
Can I move or relocate a memorial after installation?
Memorial relocation is possible but requires approval from the cemetery and may involve additional costs. Contact us for assistance with this process.
Get In Touch With Us
We’re here to help with any questions or guidance you need—reach out to us today.